1st Line IT Support Engineer

Technopeak.ae is one of the leading providers of IT solutions and services operating in the Middle East.

Our Remote Support division is growing to meet the increasing number of 1st line requests. To support this expansion, we are looking for a Junior/Middle Desktop Support Engineer to join our team and help us maintain high-quality IT service for our internal users.

If you’re passionate about technology, thrive in fast-paced environments, and are ready to grow with a strong technical team — apply now and become part of our professional journey at Technopeak.ae!

• Handle incoming 1st line support tickets (incidents and service requests);
• Escalate more complex cases and ensure proper follow-through;
• Update and maintain internal documentation;
• Provide desktop support for internal users;
• Troubleshoot issues with Windows OS, Mac OS, MS Office (Outlook, Teams, OneDrive/SharePoint), and O365 Admin Portal;
• Support email systems (Exchange Online, Google Mail, C-Panel, Bluehost);
• Troubleshoot basic network-related issues and identify when escalation is required;
• Suggest process or service improvements;
• Ensure high levels of customer satisfaction.

• 2+ years of experience in IT support or system administration;
• Solid troubleshooting skills in both Windows and Mac OS environments;
• Hands-on experience with O365 Admin Portal, Google Workspace, and hardware/peripherals support;
• Experience with inventory documentation and maintenance;
• Upper-Intermediate level of English or higher.

Preferred Qualifications

• Basic understanding of networking (e.g., IP addressing, DNS, VPN, basic routing) is strongly welcomed;
• Familiarity with Azure AD (Entra), Intune, and IP Telephony;
• Certification in MS-900, AZ-900, SC-900, ITIL 4, Windows 11 Support, or MacOS Support is a plus;
• Fast learner, eager to grow, willing to follow internal processes and instructions precisely;
• Strong professional communication skills and service-oriented mindset.

• Competitive salary aligned with your skills and experience;
• Full-time role, remote work flexibility;
• International team of professionals;
• Regular team syncs, 1:1s, and knowledge-sharing routines;
• Opportunities for professional development across IT domains including security and automation projects.