Onsite IT Support Engineer

Technopeak.ae is one of the leading providers of IT solutions and services operating in the Middle East.

Our IT department is rapidly expanding to support our growing client base. As part of this growth, we are looking for a motivated and experienced Computer Engineer to join our Onsite IT Support Team.

If you are ready to advance your career and help clients worldwide solve technical issues, apply now to become part of our professional team at Technopeak.ae!

• Respond to the user software or hardware queries via tickets, emails, or phone calls.
• Visit customers’ sites to perform on-site services and troubleshoot incidents.
• Provide consultations for IT software and hardware, assemblies, and connections of the customer.
• Solve issues related to Windows 10, 11, Office 365, basic active directory administration, new user setups (User Accounts, Mailboxes), network.
• Provide first-level technical support (e-mail, phone calls).
• Troubleshoot incidents and provide problem analysis and software testing.
• Identify the issue, guide the user through the required steps to resolve it or escalate to the relevant team as and when necessary.
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
• Build and sustain a relationship as the primary technical contact for partners and customers.
• Cooperate with technical, sales teams on a daily basis.
• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
• Deliver the highest level of satisfaction with the services offered by the company.
• Deliver implementations, upgrades, and configurations of products.

• Degree or diploma in computer science or a related field.
• At least 2 years of experience in IT support services in Dubai (very Important)
• Able to install, configure, upgrade and relocate PC hardware, software and printing devices.
• PC hardware and software troubleshooting and problem solving.
• Basic administration of exchange server and mobile email technologies.
• Ability to troubleshoot issues without supervision and deliver easy-to-follow solutions
• Working experience with operating systems (Windows based, Mac OS is advantage), networks (TCP/IP, DHCP, VLAN, DNS, DDNS, DMZ), mail software, Microsoft Office 365 experience an advantage.
• Proactive understanding of partner/customer's needs and delivery of satisfactory services/solutions.
• Driving license will be an advantage.
• Fluent English language spoken and written is mandatory.
• Should be in UAE.

• Medical insurance, Visa sponsorship
• Home Trip Allowance, Transportation allowance
• Individual Development Planning sessions
• 6-day working week
• The job location will be Barsha Heights, Dubai, UAE
• Full-time job, 2-year contract